So net profit after tax has been a big disappointment, not to mention all the money that disappears in corporation tax and depreciation the B2B market requires customized vans that lose value very quickly. In conclusion, it seems there's still profitto be made in baking, but it's certainly not easy money] V oca bula ry o Use the words in bold in the article to complete in the table.
So she goes down to 1 and buys a new one. It's as simple as that. She doesn't need to know about the supply chain that makes it possible, or the multiple financial operations that will distribute her credit card payment to companies around the world. On another continent, a new order of plastic granulate made from crude oil is being delivered to component suppliers 2 by a 3 truck.
By the time Suzy gets her new PC set up, literally hundreds of people have contributed to keeping her online. Compareyour ideas with another pair. Ask and answer questions to find out at least two more piecesof information for each item. Which type of baccalaureate did you do? What was the most difficult part of your job at Big Jack's Pizza? Why did you choose volleyball? W riting o With a partner, put the phrasesin bold in this cover letter in the correct order.
Dear Ms Naqvi, As a second-yearstudent at Cracow University of Economics,lam businessexperience gain I keen to through a three-month work placement July-September with a leading international retailer like PCWarehouse.
In addition, my university course in Customer Relationship Management 4ahas in given interest me retailing strong. I will be a Sandhighly hard-working intern motivated and I feel sure that I can 6a contribution make your valuable organization to. I am interested in all aspectsof your businessmodel, and 7acceptany happy position to be would you are abl. Thank you lOandtime your consideration for. Sincerelyyours, Karol Kowalski D Write your own cover letter for a job or work placement you would like to do.
You've just started working for a new company. Do you: a try to look as smart and professional as possible? Inte rne t h VVhy? S earch for the keyw ords b stay longer to finish your work? Find out how VVhy? S can reading o Scan the article opposite to find: a what the monkey experiment demonstrated, b seven examples of unwritten rules. D iscussion o In small groups, discuss the questions.
Think about: office etiquette, e. W hich would be the most difficult to adapt to? Listening for gist II :.
Answer the questions. W hat mistakes did the students and the supervisors make in each case? Brainstorming and presentation IJ In small groups, compare organizations where you yourself, your friends or members of your family have worked or studied. In what ways are their cultures different? S cie ntists put a group of five m onke ys in a ca ge. At the top of a la dde r, the y hung a ba na na.
Next, the scientists disconnected the cold water anyone, because management are more interested in and replaced one of the five monkeys. When the profitability. The new monkey learned quickly,and 40 recruits pick them up very quickly, despite the best enthusiastically joined in beating the next new recruit. One by one, the five original monkeys were replaced.
The way staff speak to management, to customers and Although none of the new group knew why,no monkey to each other gives subtle but strategic clues to an was ever allowed to climb the ladder. These rules are gets done. New staff quickly learn when their ideas probably the single and opinions are listened to and valued, and when it's most influential better to keep them '0 themselves. They learn which factor on the assignments and aspects of their performance work environment 50 will be checked and evaluated, and " and employee whose objectives and instructions they happiness.
Though can safely ignore. Monkeys may be many work cultures more direct, but work culture embrace positive is every bit as effective at 20 values, such as loyalty,solidarity, efficiency,quality, 55 enforcing unwritten personal development and customer service, all too rules as a good often they reinforce negative attitudes. In many businesses, an unwritten rule states that working long hours is more important than achieving 25 results. In one medium-sized company, the boss never leaves the office until it is dark Outside in the car park, he checks to see who is still working and whose office windows are dark.
Staff who risk leaving earlier now leave their office lights on aU night. Then compare your ideas with a partner. Listen to Bertram Newman.
Complete the organigram. What happened to her predecessor? D Match the parts of these sentencesfrom the listening to complete ways of describing responsibilities. Make a 7 He's responsible g with me in Marketing. This month Warndar News is delighted to welcome Sam Shenton, our new intern. Sam, who comes from Boston, joins the , Marketing team and will be working 1 ,I.!
He replaces Fred Staples,who retired last month. Good move, Andy! He was hired immediately, but only to work 5 an Internet cafe. Jacksontells us it's Just a temporary demotion; he is also working 6 '. We Wish him the best of luck1 D iscussion a nd pre se nta tion o Work in groups of three.
You want to open a private music schoolthat offers music lessons to people of all ages. Decide: who is responsible for the areas in the box below. Draw an organigrarn of the company structure using the words from the box. Presentyour music school'sorganization using relevant phrasesand vocabulary from the previous exercises. G lossa ry PAGE on a day-to-daybasis D e fining w ords organigram [ With a partner, practise defining words relating to work organization.
Student B: turn to page W hy were you sleeping? R e fre sh your B: T wasn't sleeping actually. Past simple B: I wasn't snoring! J was just laughing at the presenter's jokes. He worked completed actions 2 I heard you on the phone yesterday in the office. W hy were you talking to your mother? Past continuous 3 I heard you in a teleconference yesterday.
W hy were you shouting at your boss? He was working 4 I saw you at the coffee machine yesterday. W hy were you laughing at the new intern? W hy were you playing a video game? Past perfect 6 I saw you in the car park yesterday. W hy were you kicking the CEO's car?
He had already worked one past event before P a st pe rfe ct a nd pa st sim ple another Usethe past simple or the past perfect as appropriate. Your partner has to guesswhich sentence the ending goes with. Advice structures A: I had my first interview at university. A: Right. Grammar and practice page B: You had just passed your exams? B: Why was that?
A: No, try again. A: Because B: You had never been so nervous as when? Advice structure s D In small groups, take turns to ask for and give advice on the points below. Use expressionsfrom boxes A and C to give, accept and reject advice. You should n't It's not a good idea to It's un wiseto It's important not to Haveyou tried Haveyou thought of You ought to You might want to Good idea.
I'll try that. Yes,you're quite right. OK, point taken. You'vegot a point, but I seewhat you mean, but You may be right, but I'm not sureabout that. I don't think that will work. You're joking! Useexpressions from boxes Band C to give, accept and reject advice. N umber the events below in the order they happened. S earch for the keyw ords business jokes.
W hich o The largest crocodile's mouth shut -snap- behind the CPo. T ell a joke lil The CEO gave a party. T elling a story o W ith a partner, tell a story in your own words using appropriate past tenses.
G iving advice D M atch the beginnings of the sentences with the endings a-f to make pieces of advice for new employees. III W ith a partner, take turns asking for and giving advice. Student A: turn to page Mark the statements T true , F false meeting or D it depends. Then compare and justify your answers. Talk about how different cultural and businesscontexts affect your answers.
Underline the words that describe Simon's behaviour. Then compare your answers with a partner. Version1- Simonis: Version2 - Simonis: objective impatient a good listener objective impatient a good listener dogmatic diplomatic friendly firm dogmatic diplomatic friendly firm understanding msincere authoritarian understanding insincere authoritarian threatening weak frank threatening weak frank D With a partner, discussthe questions.
With a partner, find suitable words to complete the useful expressions for being diplomatic in the checklist. Then listen again and check your answers. U se ful e xpre ssions: Be ing diplom a tic Modal verbs You want to You could maybe You'd do better not to Actually, I think D With a partner, read the dialogue aloud. Then read it again, making it more diplomatic.
A: You disagreed with the boss this morning. Not a good idea! B: So what? J was right, he was wrong. A: But you're always so aggressive!
B: And you should mind your own business! A: You'll never progress in this company if you can't accept criticism. B: So that's why you never got promotion, right?
A: Well, unless you change your attitude, don't expect any support from me. Inte rne t h B: Look, just forget it, OK? It's coffee time anyway. What are the best e-Iearning o With a partner, hold informal problem-solving meetings. Use diplomatic language to help you agree, unless you feel a more direct approach is necessary. T l» zyxwvutsrqponmlkjihgfedcb Business Z.
He has to write a report on his experiences. Discusswhat you think this report will contain and what style it will be written in. M ode l o Read the extracts from different sections of Henry's report below.
Choose the correct heading a-e for each section The objective of the internship was to design, conduct and analyze the results of a market study for a new electronic gearbox. When customers were contacted by telephone, it became clear that many of them had not understood the first question. Cambro's reputation is one of its greatest strengths. To obtain a similar result through media campaigns would cost millions.
This aspect of the company's marketing and PR policy was most impressive Developing and performing a market study in less than six months was a major challenge. Fortunately, I was able to apply the knowledge I had acquired in marketing in year two of my degree, and the results of my study were extremely well received. In future, I think it would be very helpful if Underline the formal phrases in the report.
H ow and w here can you find an internship? Take notes about Jason's placement in preparation for writing his placement report. Then write Jason's placement report.
Remember to use more form al language. J 1tI0w! With a partner, brainstorm a list. Did your experience correspond to what you heard in the lecture? C ounse lling la ngua ge IJ Match each phrase in the box with a counselling skill on the second handout below. How did you feel? What'syour first priority? Youwere surprised? So,to sumup, Soyou're sayingthat? What are the options? I see, etc. Take turns being the problem holder, the counsellor and the observer.
Problem holder B: turn to page Problem holder C: turn to page Use the information given to respond to the counsellor. Counsellor Guide the problem holder through the three phases of counselling in Exercise 2. Use the counselling skills in the checklist in Exercise 4 to help the problem holder find solutions to their problems. Observer '.. Use the checklist in Exercise 4 to note which Now watch the video counselling skills the counsellor uses and how well they use them.
At the end of the session, give for this unit. W riting o Work with a partner. You are on a placement in a foreign country. Write a reply, giving your advice. Use some of the body language expressions in the box to show that you understand your partner's problems and to encourage bounce back them to think positively.
It can't be easyto I know just how you feel. It's perfectly normal to feel that way. I'm confident you'll be able to find a solution. With a partner, think of reasonswhy it is, or is not important. S ca n re a ding o Readthe article opposite about call centres in the Philippines. Decide if statements a-f are T true or F false. The Philippines have overtaken India as a business process outsourcing provider because D c call centre operators don't want to put all their eggs in one basket.
S um m a rizing D Match the headings below with the correct paragraph in the text. Search for the keywords Decidewhether they represent strengths or weaknesses,threats or opportunities for the call centre racist abuse Philippines and complete the SWOTchart. What to bus employees to and from work national language tax breaks can be done to combat replace up to half their staff unreliable infrastructure night shifts this type of abuse?
Your company provides an online music-streaming service to customers all over the world. Chooseone of the three roles and prepare your arguments before you begin. Role C: cloud-based approach - turn to page In a traditionally poor, deeply religious and conservative country, suddenly twentysomethings are spending freely in bars, restaurants and shopping malls as they start or leave their night 5 shifts.
After decades of exporting its labour force to richer countries, Manila is turning the tables in the business process outsourcing market. IIIIn the Philippines, emigration is a long-established tradition.
Every year, a million Filipinos leave their islands, 10 hoping for a better life in Asia and the Middle East.
In its search for ways to encourage foreign investment 15 and growth, the government turned to India's call centre industry. Copying the Indian model, Manila introduced tax breaks and incentives for telecoms companies as well as sponsored training schemes to help students fine-tune their language and communication skills.
Not only were their generous tax holidays coming to an end, but irritations like unreliable infrastructure and having to bus employees to and from 25 work were increasing. In addition, the opportunity to spread risk by diversifying into the Philippines came at a time when Indian outsourcing operators were having to replace up to half their staff every year. IThe Philippines' copycat strategy has been so successful 30 that American customers are now far more likely to be talking to a Filipino helpline adviser than an Indian.
However, staying on employs , people, almost twice as many as India. A US 50 English-speaking helpline advisers. India, on the other colony until independence in , the Philippines has hand, with four million college graduates a year, is moving maintained strong cultural links with its former masters: upmarket.
Margins for more complex financial and dO in a country where the national language, Tagalog, is not engineering consultancy projects are much higher than for most people's mother tongue, English is a second, rather simply handling customer calls.
In the longer term, Indian than a foreign language. W rite C custom ers , H helpline operators or B both next to each word. D e scribing proble m s D Decide which device each of the sentences can refer to and tick ,f the appropriate colum ns.
E W hen I switch it on, nothing happens. C olloca tions D Choose the best verb from the box to com plete each collocation. Use each verb once only. First, 1 the Pc.
Do not 2 the power cable, so that the PC remains earthed. Then 3 and 4 the side-panel. Next, 5 the retaining clips at each end of the old memory module. Carefully 7 the new memory module and 8 it firmly the slot. Finally, 12 the PC and check that the new memory is recognized. Phrasal verbs o Match each verb with the correct definition. Could you , please? Please later. Could you , and try again? Then present your rules' from Exercise 9. Ih l' zyxwvutsrqponmlkjihgfedcb Business 2.
Try to guess what the mystery product is along with the contestants. Then continue listening to check your answer. No, it isn't. Yes, you do. Yes, you would. Yes, you can. No, it didn't. Yes, it does. No, you don't. Yes, there is. No, it doesn't. D In small groups, take turns choosing a mystery product and play Guess the Product. Asking que stions D Work in small groups of As or Bs. Write a question for each answer in your list below. Close your books and ask each other the questions you prepared in Exercise 4, in any order.
Score one point for each correct answer. Then put them in order from the most direct 1 to the most polite 6. What's the best way to learn English? How D Do you think you could possibly me the details, please? Do I D Would you mind me the details? How can I learn more D I was wondering if you would have any objection to me the details? Search D me the details, will you? R ole pla y 11 With a partner, take turns beginning these telephone roleplays and responding.
Choose suitable forms for your requests, according to the answer expected, and give appropriate answers. Ask your: colleague to send you an email to test your new address. Steve: OK, Pete. First of all, you open the printer. No, wait a minute, 1 just open it.
Select 'change cartridge' from the menu. Pete: Steve: Er, yes, of course you 2 switch it on, otherwise you can't use the menu! Pete: Steve: No, that's all right, you 3 switch the PC on, just the printer. Pete: Steve: So now you gently remove the old cartridge. If it's difficult, you 5 pull it back first, then upwards. Pete: Steve: OK. So now you can install the new cartridge. You 6 remove the adhesive tape first, but be careful you 7 touch the printed circuits - they're very fragile.
Pete: Steve: Right. It'll ask you if you want to align the new cartridge, but you zyxwvutsrqponmlkjihgfedcbaZYXW 8 bother. Usually it's fine as it is. Pete: Steve: Oh no, 9 throw the old cartridge away. You can recycle them. Pete: Steve: No, that's all right, Pete. You 10 worry. Just buy me a coffee some time! Then listen and compare your version with the recording. D With a partner, decide which expressions in the telephone language checklist below were in the conversation, a or b.
Then listen again and check your answers, Telephone language 1 a I'm just putting you on hold for a moment. Im proving a conve rsa tion D With a partner, read this conversation aloud. Helpline: Superword helpline, wait a minute What's your problem? Customer: I'm having trouble with PDF files.
I can't print them. Helpline: What? I can't hear you. Helpline: Oh. I don't do PDFs. Customer: Well, could you connect me to someone who does? Helpline: Can't. The PDF expert's gone out for lunch. Give me your name and we'll call you later. Customer: Oh, all right. It's Gearhirt. Iamila Gearhirt. Helpline: Er, come again? Helpline: Yeah, right. Explaining the problem Diagnosing the causes shtml and find a radio programme about one I'm having with Word.
Was it properly before that? Have you hitting 'Escape'? Can you the cursor around? I'm having difficulty connecting to the Internet. Does your have a power indicator? It keeps crashing. Have you installed any new software?
What happens if you press 'Control - Alt - Delete'? Giving instructions Promising help Could you on the back of the monitor? I'll someone call the electricity Now you just to follow the cord to the company. I'll get our technical expert to help you. I you to look back there again. We'll get back to you in a couple of hours. I'd like to go and get them. I'll have a technician call as soon as possible.
Then I you to take it back to the store. You'll have to adjust the settings in the control panel. R ole pla y o With a partner, use the chart to roleplay helping a colleague with the technical problems below.
Take turns being Student A and Student B. You can't print your report. Your car won't start. Your mobile phone doesn't work. Your laptop is frozen.
The video projector doesn't work. Student A Student B Explain the problem. Diagnose possible causes. Answer Student B's questions. Give instructions.
Problem solved? Promise help. Thank Student B. Glossary Come again? M ode l o R ead the four emails below and answer the questions. D a junior colleague? D a senior colleague?
D a custom er? You may remember we met at the office Christmas party, and I believe you mentioned having a similar problem with your laptop. Unfortunately, I have dropped mine and the screen is cracked. I was wondering if you could give me any advice on getting it repaired? I would very much appreciate any help you might be able to give me. Yours sincerely, JamesBlair [8;J 1. The set is a Goodson 42" LEDTV which we bought 18 months ago and therefore is unfortunately no longer under guarantee.
Currently we have a picture but no sound. I would be very grateful if you could give me the address of an authorized repair centre in the Greater Manchester area.
Thank you for your help. Yours faithfully, J. Roebotham Miss I [8;J 1. Bad luck about the laptop. Mine was a write-off - had to get a new one! Why don't you try Harrowson's in Oldham? They're usually good. Hope this helps. Cheers, Margaret PS. Of course I remember you. Give me a ring next time you're in town and we'll go for a drink! Don't hesitate to get back to me if you need any more information. Regards, Max Hurst PS.
Searchfor Greeting the keywords e m a il risk p o licy to find out. Thanks for your email of 12 September. Our Manchester repair centre is Manchester BusinessSchool. I am very pleased to learn that the TV set is still under guarantee. Unfortunately, I no longer have the original packaging, so I think it would be I I've attached a leaflet with the details and a map. Could you possibly let me know P. Pleaseaccept my apologies for confusing you the opening hours? Thanks for your email.
I wasn't sure If you'd o James, Re next Thursday. It will be lovely to see you. Actually, my husband will be in Indonesia that week, Funnily enough, I will be in town next Thursday so so I need to be at home to look after the cats. I was perhaps we could have that drink? I would be very wondering if you would mind coming over to our grateful if you could let me know if you are free place? I've attached a map - get back to me if it's around 6.
Looking forward to seeing you. James Yours sincerely, P. I would like to express my gratitude for your Margaret help with the computer. I'm getting it fixed tomorrow. Student B: page Student C: page SoftYvare" '. With a partner, discuss what you as a customer can do about these problems. C8J I For your next project, I need you to take a look at our Kirkcaldy contact centre. Our 04 customer satisfaction survey ISdisastrous see charts and report extract attached and this represents a major risk to our corporate image and future sales.
We have serious recruitment problems and a high staff turnover. These two problems are obviously linked. I'd like you to come up with some proposals but without significantly increasing costs, which are another problem.
They spend about the same time with an adviser, although If possible we need to reduce this because at the moment we can't take enough calls. Obviously, we can't afford to increase salaries. I'm counting on you to come up with some creative ideas; get back to me as soon as you can.
What are employees' rights on mea I and rest breaks in the USA? Are they similar to those in your country? In her opinion, what is the biggest problem for advisers? What are the effects on the contact centre of the following?
S olving proble m s o Work in small groups. You are the consultants that Hamish Hamilton wrote to in Exercise2. Hold a meeting to discussthe agenda below. Solutions Brainstorm solutions to the problems prioritized as a and b above. Recommendations Define recommendations for short- and long-term policy. Exercise3 so that they have the sam e m eaning. T true or F false. Personnel is a function of Human Resources.
Please hang and I'll call you back. Could you speak , please? Crossout the one verb that does not collocate III Complete the email using the words in the box. Put them in the correct places. It still hasn't arrived. I 2 be 3 if you 4 ship the order immediately. Helpline operator: Before I can locate the problem, I first For your reference, I have 5 a copy of the need to escalate exactly where the fault is. Customer: OK, no problem, we can do that. But if it's still not working properly, can you sort out the product, or at I confirmation you sent me.
Do not 6 7 I would 9 me if you need any 8 to informatiof1. Helpline operator: Yes, that's possible, but I'm not Best regards authorized to do it.
I would first have to give the problem J Garcia to my supervisor. Useone word to 'I'll into it, it out, and back to you fill each gap. The clues in bracketswill help you.
D iscussion D W ith a partner, think of three exam ples of products which are packaged well or badly, and say why. Think about protection, identification, transport, storage, display and security. Why does he think packaging is so important? P a ra phra sing D Reformulate these phrases from the article in your own words. In small groups, discuss how you will package it.
W hat are their interface with advantages and disadvantages? Think about shape, rage colour, photos, logos and text. SURVEYSshow that intense frustration and even injury caused by modern packaging is on the increase, especially amongst seniors.
Seventy per cent of over 50s admit to injuring fingers, hands and shoulders as a result of 'wrap rage', a new term used 5 to describe the irritation and loss of self-control experienced when struggling to open wrapping. In recent years manufacturers have been under increasing pressure to keep food items sterile, to provide child-proof packaging for dangerous or toxic household cleaning products, 10 to protect products during transport and to reduce theft from shops.
At the same time, they are forced to keep costs to a minimum. As a result, packaging has become ever more resistant to fingers, nails and even teeth. In their 15 frustration with plastic packs, which defeat a" attempts to open them, even with scissors,consumers use all kinds of tools and knives. At best, the product inside the packaging is at risk; 20 at worst, it is hardly surprising that 60, people a year are injured in Great Britain alone.
Some of the most common triggers of wrap rage are processed cheese packages, tightly wrapped CDs,child-proof tops on medicine bottles, and milk and juice cartons. Ring-pull 25 cans are particularly problematic for older fingers and delicate skin. Even fighting to remove price tags from items bought as gifts can raise blood pressure, and unnecessary overpackaging is pure provocation to the ecologically-minded.
However it seems there's light at the end of the tunnel. The bottom line is that if they don't react, they risk losing sales if customers simply stop buying products with packaging that offers too much resistance.
IT] Generate new ideas in focus groups and brainstorming meetings. It is 7. With a of g when empty, it can be used to ship plans, posters, blueprints, etc. Describing products o Describethe dimensions of objects in your pockets or your bag. Your partner should try to guess what they are. Use collocations from Exercise 4 to describe what is being discussed.
What are its three main features? Search for the keywords recording vocabulary and make a list of possible techniques. Rank the techniques on your list from the most to the least useful for you personally.
Glossary PAGE attention-grabbing 11 Match the expressions in Exercise 7 with their function in the presentation a-d. Use the vocabulary and expressions in the previous exercises to present the specifications and features of an electronic device of your choice.
IZwBusiness 2. Re fre sh y o ur 2 Who was the woman who is famous for her research on radioactivity? Relative clauses 4 Who was the. Usethe Articles Internet if you have a connection. Then challenge another group. Grammar and practice page Noun combinations The main noun comes at the end. Any others describe it. N on-de fining re la tive cla use s o With a partner, take turns making sentencesand adding relative clausesabout famous people, products and organizations.
How much information can you add? B : S tevejobs, w ho w as from C alifornia, w as the co-founder of A pple. A : S tevejobs, w ho w as from C alifornia, w as the co-founder of A pple, w hich is fam ous for high-end electronic products like the iP hone. B : S tevejobs, w ho w as from C alifornia, and w hose parents adopted him at birth, w as the co- founder of A pple, w hich is fam ous for high-end electronic products like the iP hone. Chooseyour top three.
Some popular products take a long time to get to the marketplace. It worked just as Babbage had intended. Listen to a product review and write the words you hear which the customer omitted in the notes below. Then listen and compare your versions with the recordings. Search for the noun information. Is information countable o Hate the phone. Toosmall- can't open flip cover with one hand. No screen on outside to or uncountable? What see caller identity. Reception - horrible.
Very long key is its informal form? Anxiously awaiting day can upgrade and get rid of monstrosity. Which prepositions is it used with? What typical collocations and constructions is it Browse several online Had FoYle. Qbout tl-lr'e. S d too. EQSjzyxwvutsrqpon dictionaries and find e. Ver' aielr''''' c. GO;V13 tr'j Vle. As: turn to page Bs: turn to page 12l. The zyxwvutsrqponmlkjihgfedcb Business 2.
With a partner, draw up a checklist. Compare the presentation with your checklist. Then listen again to Version 2 and check your answers. I'm here this morning to the Pingman,.. My objective today is The goal of this meeting is Agenda Summary Feel to interrupt me. I'd like to up the presentationand move on to Last,but not , I have given you I'll take any questionsat the end. Callfor action Close Theseare the why I am askingyou to If you haveany questions,I'll do my bestto answerthem.
Then listen and compare your answers. After that, I'll be talking about - 1 How long should a the prototype, and the data we've collected from tests, focus groups and market studies.
Finally, I'd good presentation like to present a business plan; this will demonstrate why we expect a return on investment that is be? Is everybody happy with that agenda? Then practise reading the extract with ways to practise a correct intonation, stress and linking. II In small groups, prepare the introduction and conclusion of a presentation of one of these 6 How should you new products to a group of department store buyers.
Hook: What is the most surprising, exciting or unusual aspect of your product? Now watch the video Agenda: How will you organize your presentation and what will happen after the talk? Suggested answer: 2 Supervisers have to be strict about punctuality and breaks. Depending on the language, typical features which distinguish formal from 3 Punctuality is a problem. I am writing to enquire about Re your email Suggested answers: Customers can make a complaint, send a product back to the manufacturer, 7 refuse to buy specific products or use specific shops, etc.
Suggested answers: 1 Most commonly used materials are plastic and cardboard or paperboard. Other materials such as metal, glass and wood are reduce costs unlikely to be used for this type of product. It is 7. In , Leonardo da Vinci made detailed sketches of parachutes. He also 2 Did you know that, on average, …? An airplane with retractable landing gear Agenda was built in the United States in Bar codes were invented by Silver and Woodland in The first bar-coded items sold were packs of chewing gum in The computer was launched in , more than a years after Charles 11 Firstly, I explained why … Babbage designed the first programmable device.
It worked just Call for action as Babbage had intended. Jack likes 2, 3, 6, 7, 8 and Companies were also more responsible for their employees. The Earworm2 gives you everything you ever wanted from a portable Nowadays, you tend to change jobs more often and you are responsible music player. A career is a line of work, and you can have several of these in your working life.
If you the moment. Companies accepted certain responsibilities for their people. You are responsible for colours. Shake it, rock it, rattle and roll it; with its shockproof creating your own career. Pack up to 20, 1 F 2 T 3 F 4 T songs into an amazingly small space; the Earworm2 is only 9 cm long by 5 cm wide and just 1 cm thick.
With the latest battery 1 tip 4 2 tip 7 technology, you can listen all day and all night for up to 30 hours non- stop.
Tip 2 Brainstorm ways to integrate what motivates you into your life. Playing and organizing your files has never been so easy; everything Tip 3 Ask other people for advice about things you are interested in.
And the Earworm2 reaching your goals. Tip 6 Surround yourself with people who can help and support you. Try it today Tip 8 Make a practical, structured action plan.
Try the Earworm2 for two weeks; Tip 10 Make a visible commitment to achieving your goal. What do you have to lose? Try the 4. Suggested answers in terms of probable financial value: 3.
Suggested answers: 12 He retired from business and now lives in the South of France. Mr 9 Thanks to his enhanced CV, Josef was hired by a firm of consultants. Suggested answers: 6 How would you feel if we offered you a position as a product manager? A 6 I often take on ownership of projects with multi-million dollar budgets.
C colleagues. D 7 a Are you able to take responsibility? Take …, for instance. Problem thinking about new hire; wants more money; 4 I plan to gain experience and learn new skills. Possible transfer her to warning; move him give him a small 9 I would say that organization is one of my strengths.
Based in London, she d How do you make sure things get done? Jane loves travelling; f Tell me about a time when you successfully handled a difficult situation. She already speaks fluent Spanish, and g What sort of environment would you prefer not to work in? Jane is also following an MBA course; she submits coursework 1 by email and attends three intensive weeks per year in London.
There are valid from university are bringing home, and the company is paying for her MBA. In many ways, Jane believes she has the perfect job.
On the other hand, 2 it may mean you are not considered for other equally interesting and 1 has been 2 left 3 worked 4 has never regretted suitable positions. If your experience is more relevant to the 2 between school Dublin mixed good for English job than your qualifications, put it first. However, many employers like to and degree and culture, but have a summary of your qualifications at the top of the page.
Food and accommodation are provided, Suggested answer: but participants pay their own travel costs. This position 2 Live web chats with sales reps double online sales. T government. T I was responsible for communications and edited a monthly newsletter. I 5 Fifty per cent of customers are happy to talk to a machine. F also liaised with guest speakers and the local authorities.
T organize events for disabled children. Suggested answers: 4 We would be prepared to sponsor the exhibition but only if we had a 1 A supplier is taking an order.
J run exhibition stand in Kazakhstan 4 J conference in Madagascar team-building course in Siberia presentation to 2, shareholders relocate call centre mgr to India 1 five hundred at 12 euros a box P take holiday in August 2 two and a half thousand J take holiday in January 3 an extra two per cent open office at 6am close office at 10pm 4 five or six weeks a year supervise intern for six months share office with PR Manager 5 We usually ask for 20 per cent now.
Negotiations can generally be categorized as win-lose, lose-lose, or win-win. But, if you online in two months. He is going to get one of their best negotiators to negotiate with a 2 couple of travel agents. A week, plus perhaps a couple more nights. Suggested answers: 1 Loretta would get to know the sales team better if she went on the trip. Suggested answers: 3 Should you require on-site support, our engineers are available seven Employees, customers, shareholders, the community days a week.
The community would like companies to be socially responsible and 6 Should you require greater capacity, our engineers can perform an ecologically neutral, which may conflict with growth, job creation and mass upgrade on-site. The following believe will increase your traffic and sales dramatically. You are looking for an exciting, interactive site which many countries. In the unlikely event of a technical difficulty, MaxiMedia 6 This seems to be decided by stockholders themselves, and can cause the guarantee to solve the problem within two hours.
Our charges are problems discussed by Marc Gunther below. Suggested answers: Please allow 30 days for development and installation. Should you The core dilemma in points is where to draw the line. I will be 3 Eliminate pollution from manufacturing, use only recyclable materials, happy to put you in contact with other MaxiMedia customers in your use clean vehicles and machinery, encourage employees to use public area.
You will find full details of 5 our terms and conditions in the attached quotation. Part 1: We look forward to meeting you to discuss design options: I will call you 1 look after the environment next week to fix a date. Should you have further questions, please feel 2 avoid exploiting developing countries free to call me on Part 2: 2 No. They want to make the world a an extra effort in Q4.
Loretta has asked him i. He emphasized that the company would no longer need so 5 obey the law 11 negotiate a settlement many operators. Phrases not heard are: 4 Mr Bullard told me that the company was setting up an outplacement obeying the law service, and said that he was sure most people would find work very responsibility to your customer quickly.
It will often depend on the relationship with the customer, but in most cases 6 The company had been warned about the risks. Stanislas constantly interrupts, tries to impose his point of view, uses 9 It was agreed that production staff should work a four-day week. More than a century later, George Cadbury developed social housing for his 6 Could I just come in here? Both men were pioneers of corporate social 8 When you say this issue, do you mean our policy on gifts?
However, they were also accused of paternalism. Today, sustainable development policies aim to manage the effects of 7 business on employees, the community, and especially on the environment. Do we all agree on that, which may affect them. It seems to me that … Would you agree? I feel strongly that … Do you have any Perhaps we should break 6 I tend to think that … views on …?
I see your interrupt, but … what you mean. It will also raise their profile with local councilors and 2 government which could be useful for them. Suggested answers: 2 1 Depending on how high-tech their equipment is, it may be very clinical Suggested answers: and relatively clean, or very dirty, dusty, heavy, noisy, unpleasant and but: however, although dangerous. Arguments against: 2 For the Planning Department, Site A is likely to be politically sensitive, group policy is to give encouragement but only limited financial support but is conveniently close to the highway on the edge of town.
Empire-building is a wrong reason, but diversification and increasing debt can be good reasons. If they are unhappy, the Mayor may not be re-elected. Suggested answers: 5 Site B is the best choice for financial reasons. Gains: there must be real gains in terms of economies of scale, big The industrial environment of Site C seems to be the best choice.
Genes: company cultures must be compatible. Group C: Phoenix Geography: head offices of the two companies should be geographically 1 Make friends and sell the benefits of the recycling centre.
Site B is 5 Because two companies die and a new company is born. Site C depends on the town agreeing to 6 By communicating and counselling, explaining how things will change build a new road. The disruption to the city centre is more delicate, as this 1 h 2 g 3 c 4 b 5 d 6 e 7 a 8 f argument can also be used against Site A. Suggested answers: 2 a There was a decrease of ten per cent.
In the same way a merged company will have more assets than the individual companies had. One person might be good at housework while the other might be better at doing the household 5 accounts. Because merger and acquisition deals are worth astronomical sums, and many mergers result in a net loss of value.
Guest speakers illustrate some of the most common acquirer errors. You might think that B-school professors would discourage their students from taking on mergers. Developing synergies and making economies of scale are 0 now forecast conveniently long-term goals. The background has our offer. Slide A has too much text and will be illegible. Organize information in a logical way. Choose colours that are comfortable to read. Also, use a standard font that is not too find a new job P Artip take-over P read the job ads P complicated or distracting.
Acquire Iticom, enter new markets immediately.
0コメント