Or you can click Build version option on top-right corner and find out your existing server version. So my Desktop Central Server version is Download the hotfix and save it in a folder. You can create a separate folder and store all your hotfixes. Before you apply the hotfix or service pack, you must stop the Desktop Central Server service.
On the Desktop Central server, go to Services console. Right click ManageEngine Desktop central server service and click Stop. Execute the UpdateManager. This launches the Update Manager tool using which you will apply the hotfix or service pack.
On the Update Manager window, Click Browse and select the. Support sent me different instructions, but some parts were incorrect and the files they were referring to were in a completely different folder and not affected by the patch. If this could affect versions older than , then I would include a note saying These file may be identical depending on the version you are updating. As a precaution, you can copy these files anyway. Thank you Vidya.
That is exactly what I have been asking for in regards to communication with customers and improving communication of hotfixes and vulnerability notifications in the future. I hope Romanus keeps good on his promise to improve communication on the following updates as well as follow through on the PostgreSQL vulnerability fix. Most importantly, I don't want to feel pressured to have to keep checking for updates on my own for updates, especially when I'm told I have to email support in order to get an update because it's not on the website hotfixes page.
Rather, some form of update notification really is necessary. Email notification as well as a systray popup would be helpful and appreciated. Yes, in-product notifications would be the best way but the system hosting the application must be connected to the internet. We have implemented this in a couple of solutions - in PasswordManager Pro for instance. Besides that, I'm proposing a group on our community which will carry these announcements and those following the group would receive automated notifications as and when an announcement is made.
Will keep you posted. And I'm sure Romanus, the team, ManageEngine, and I will do what it takes to make lives easier for our users. And I'm also sure that you'd generously allow some room for mistakes too, like in this instance ;.
I'm not perfect and would hope when I mess something up or could do something better that someone would let me know and I'm given the opportunity to do better next time. You can't adequately say a company is really good when everything is fine and dandy. The true test of a company is how they handle themselves when problems happen. Are they a good company when there are problems and when a certain thing hits the fan. Initially, my experience with email support and the answers I got on the forum were more frustrating than helpful.
Email support did finally acknowledge, fix and release a patch for a couple of issues I have experienced. It also took Spiceworks some time to get everything in order in upgrading OpenSSL for the version they use 0. They kept on top of it and were proactive in providing a path for those who weren't affected by those issues and tried to keep those affected updated.
Ultimately the 7. A community group that has email notifications for it sounds like a very good solution, as long as your customers know about it. I would definitely recommend once that is setup that information is included prominently in a mass emailing to your customers, as well as the newsletter but separate.
Not everyone has the newsletters turned on. I didn't know they existed until I was told on the forum, since it was not enabled by default and it also was really annoying to even find the setting to turn it on. I wouldn't have been able to find it if I wasn't looking specifically for it on several of your sites.
I think I eventually found it on zoho. Sometimes, it's difficult to put yourself in the same perspective as a user of your product. What might make perfectly good sense to you may confuse or cause problems for others when they try to use it. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks.
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MDM now allows you to create roles with pre-defined permissions to manage certain managed device groups. You can now upload in-house enterprise apps up to 1. Admin can now choose the time zone to be set on the managed mobile devices. Bug fixes Desktop Management Issue in mapping Zendesk users with Desktop Central users under specific scenarios has been fixed. Issue in initiating Desktop Central chat from Spiceworks console under specific scenarios after integrating has been fixed.
Issue in limiting the scope for a technician to configure Remote Control Settings has been fixed. Issue in initiating System Manager operations from agent status icon has been fixed. Issues with the unresponsive location data page has been fixed. OSDeployment now automatically collects signed and unsigned Microsoft drivers. Configuring IP printer has now been enhanced with the ability to directly upload and install driver packages to target computers.
You can now approve, unapprove or decline patches from the Patch Configuration details page. The OS Name filter is available under the Scan systems view. The Last contact time and Last boot time details are now available under the Inventory tab.
Ability to detect NVM express on Mac computers has been introduced. During remote session, ability to blacken remote monitor has been enhanced. Enhanced user experience for viewing media details in OS Deployment Automate Patch Deployment feature has been optimized with enhancements and improvements. You can now create test groups for linux computers and take advantage of the Approval settings. Learn More MDM now supports clustering devices of different platforms into one group, for easier association of policies MDM now supports to configure Modern apps remotely using Windows App Configurations.
Bug fixes Desktop Management Issue in allowing users to edit a query report has been fixed. Issue while updating the free and used space percentage of hard drive is fixed. Issue while performing inventory scans for some cases has been fixed. Issue while sending mails to the email IDs configured in AD, when a prohibited software is found installed, has been fixed. Issue in transferring files with non-english file names has been fixed.
Issue in template deletion while task is created has been fixed in OS Deployment Issues in providing privileges to access System Manager for specific user-roles has been fixed. Mobile Device Management In File Manager, issue in performing file operations on files with non-english file name has been fixed. Issues in configuring firewall for specific Operating Systems has been fixed. Vulnerability in authenticating query reports has been fixed.
Vulnerability in uploading custom scripts, under configurations in specific cases has been fixed. When a profile associated to a group is updated, any new devices added to the group will get only the associated profile, instead of the latest version. Bandwidth utilization while remotely controlling computers has been optimized. Support for Template modification in OS Deployment has been introduced.
Enhanced user experience for adding targets while creating a task in OS Deployment Recreate media can now be performed in OS Deployment Critical Vulnerability report that displays details of all the updates and patches released for a vulnerability, has been introduced. Setting to disable remote control session summary is provided. Available for iOS devices. MDM now supports easier workflow for managing apps previously installed by the user.
Remote Troubleshooting has been enhanced, to display the list of Remote-capable devices. This is useful for reports such as the Inactive Device reports etc. Bug fixes Desktop Management Issue in initiating chat while remotely controlling a computer has been fixed. The CPU usage for patch scans has been optimised for dual core processors. Issue in event log entries has now been fixed. Issue in fetching service tag on some Linux machines has been fixed Mobile Device Management An issue in showing wrong count for the number of devices in Apple DEP page dashboard has been fixed.
Issue with timestamp shown while displaying device location has been fixed. App management using Android for Work AfW has now been enhanced with granular error identification. Issues with configuring AfW and silent Android app installation, has been fixed.
Delay in the app status update in the App catalog has been fixed. Issue in syncing with large Active Directory Domain is fixed. Performance enhancements and bug fixes in device groups management.
Issue in Location History where the device may not render its path on the map, has been fixed. Issue found in Eventviewer log entries during an Inventory scan has been fixed. Issue in exporting contents, while performing remote registry operations has been fixed.
Performance improvisation including updates on recent activity feeds under Tools. Issue in recording remote session during specific cases has been fixed. Agent tray icon is now supported for computers running Mac.
The ServiceNow settings page has been revamped and User Mapping feature has been introduced. Ability to "Send request to Help Desk" from Mac has been introduced. Forwarding Server is now free for 30 days. Introducing "Replication Policy" to schedule and optimize the bandwidth while transferring patch and software binaries from Desktop Central server to the Distribution Servers. Ability to invoke hot keys during a remote session has been introduced Ability to notify on the actions performed by the technician during the remote session has been introduced "Security Settings" to customize various security configurations and understand the security levels of your Desktop Central Server has been introduced.
Scheduled reports now supports new criteria filters 'Before N days' and 'Last N days'. Ability to search for existing templates while creating a manual package has been enhanced.
Mobile Device Management Invite-based enrollment for Android and iOS has now been enhanced to support QR code, leading to quick and hassle-free enrollment process.
You can now add the new Files app in Kiosk mode for iOS 11 devices. New policies to manage Apple Classroom app, for iOS 11 and above devices, are now supported. You can now add all your devices including already purchased ones into the Device Enrollment Program. You can now optionally allow users to access basic settings such as Wi-Fi, screen brightness, flashlight and screen rotation in Kiosk-provisioned Android devices. You can now install enterprise apps silently on Windows 10 devices, without uploading an AET.
Bug fixes Desktop Management Issues in performing on-demand operations in specific scenarios has been fixed. When Desktop Central is integrated with ServiceDesk Plus, issue in updating the model name for windows computers has been fixed. Issues with fetching intermediate certificate, on uploading SSL third-party certificates, has been fixed. Issue in deploying configurations when Organizational Units are given as targets under specific scenarios has been fixed. Issue in deploying Windows User Management configuration in specific scenarios has been fixed.
Under Inventory, issue in scanning has been fixed. Issue in fetching Reboot Required status has been fixed.
Remote command execution vulnerability has been fixed. Issue in iOS profiles containing Wallpaper policy not sent to devices, has been fixed.
Issues in enrolling devices through Apple DEP and assigning them to user has been fixed Minor bug fixes and performance enhancements in all modules including Inventory and App Management.
Issues with enrollment due to oncoming expiry of third-party certificates, has been fixed. Configuration to distribute Certificates has been introduced. Configuration to Install Font has been introduced. In Remote Shutdown, you can now view all managed computers. You can now generate reports based on file categories and file extensions, post File scans. You can now view security related details from reports on antivirus, bitlocker and firewall.
Under inventory, you can now view Product Key for Adobe and Autodesk products. Encryption logic is now strengthened to secure the passwords stored in the Configuration Policy. New restriction and security policies are supported for iOS 11 and above devices. Distribute documents to mobile devices using Content Management.
Provision devices to securely connect to printers using the new AirPrint payload for iOS devices. Remote Control has now been enhanced with additional real-time status updates, shown while initializing remote session. Bug Fixes Desktop Management Issue in creating configuration from predefined templates has been fixed. Issue in showing incorrect software installed date has been fixed. Issue while initiating Remote Registry during specific scenarios has been fixed.
Issue in executing Disk Defragment during specific scenarios has been fixed. Issue causing APT corruption on Linux computers during patch deployment in certain cases has been fixed. Issue in patch deployment on Linux computers due to missing dependencies has been fixed.
Issue in creating configuration from predefined templates has been fixed. Mobile Device Management Issues in location history data update have been fixed. Issues with modifying user roles and group types has been fixed. Issues with auto-association of profile on adding devices to groups, has been fixed. Forwarding server can be downloaded and it's status can be viewed from Desktop Central console. You can now view Product Key for Microsoft Visio.
You can now manage files of a remote computer using the File Manager feature available under System Manager. Bug Fixes Desktop Management Issue generating defunct dcondemand process in Linux machines, has been fixed. Issues with updating profile status in groups, has been fixed. Issue in displaying the model name of Lenovo machines has been fixed. On receiving alerts for software uninstallation, issue in displaying User Logon details has been fixed.
Issue in displaying the software Installed Date is now fixed. Issue in displaying the Service Tag of Windows machines is now fixed. Issue in patch getting replicated in distribution server has been fixed. You can now view 'User Logon History' in the computer details page. API Explorer has now been introduced. Mobile Device Management Introducing Wallpaper profile for iOS, to provision custom images as wallpaper on the managed devices.
MDM allows deletion of the Default Groups which are not in use. App distribution options have been enhanced while adding devices to a group.
MDM now let's you apply passcode specifically to the work profile, in Android devices running 7. MDM now supports instant prevention of corporate data leakage, from rooted Android devices. You can now view the installed and distributed app version in the 'App Distribution' page. Connecting to APNs, for iOS devices, does not require Port anymore Get notified faster when a user revokes management from iOS devices Provison for adding devices directly to muliple groups is now supported MDM now supports moving devices between groups MDM now supports automatic installation of Kiosk-provisioned Android apps, if the apps are not present on the device.
Filters present under Enrollment view, has been revamped to enhance the user experience. Manage and distribute app updates easily from a single view Bug Fixes Desktop Management Issue in agent downloading a file greater than 4 GB has been fixed. Issue in Linux agent inventory scan, hardware and software data population has been fixed.
Issue in executing certain on demand and scheduled tasks has been fixed. Issue in establishing remote control in mac has been fixed. Issues with displaying license expiry messages, has been fixed. Distribution Server replication issue, in specific cases has been fixed. Issue in re associating VPP licenses during app updates has been fixed. Issues with adding Android enterprise apps to App Repository, has been fixed. Issues in modifying DEP Settings is fixed.
Issues in Enrolling iOS Under Remote Control, you can now execute Quick Launch commands based on the user credentials you specify. Ability to capture screenshots has been introduced in the Remote Control feature. Patches are now supported for Microsoft Office application. Using configuration templates, you can now disable Microsoft Office automatic updates.
Provision to import SSL Certificates with extensions. Java runtime is not required to establish remote session on Mac. Mobile Device Management Introducing Location History, to view and store locations traversed by the device over a specified time period.
Administrators can now restrict Self-Enrollment to specific AD groups in an organization. Users will automatically be suggested from Active Directory during enrollment and user assignment. Dynamic variables for AD user properties are now supported in enrollment mails and profiles. Introducing QR code enrollment, for enrolling corporate devices in bulk with minimal user intervention, for Android devices. Distributing CA certificates to Windows devices, using Certificate policy has been introduced.
MDM now lets you search for devices using their phone number. Issue in initiating a text chat has been fixed. Issue in modifying pre deployment activities while creating software packages has been fixed. Issue in fetching CDkey for Microsoft Office products, has been fixed. Issue in initiating Remote Registry on specific cases has been fixed. Issue in updating DesktopCentral to the later version has been fixed. Issue in home page System Health Graph links has been fixed.
Issue in closed network patching has been fixed. Issue in updating graph while applying filters in vulnerability system report has been fixed. Under remote control, issues in Mac OS login screen has been fixed.
Issues in location history data update have been fixed. Mobile Device Management Issue in disassociating Profile and Apps from Groups has been fixed Issue in displaying the apps supported devices has been fixed. Issues with configuring Android for Work without G Suite, has been fixed. Issues with assigning users to DEP-enrolled devices, has been fixed.
Issue in certain profiles getting re-distributed automatically in some cases is fixed Enhancements and Bug Fixes between While establishing remote connection, support to view multiple monitors simultaneously has been introduced. While creating packages in software deployment, you can configure multiple error codes now. Binary backup of PostgreSQL database has been introduced. You can now configure port settings for Tools from the Admin or Tools tab.
You can now set a profile photo on Desktop Central. You can now decline patches for an application's family. Ability to provide credentials while configuring 'Shared Network Printer' has been introduced. Enhancements in updating vulnerability database have been made. Mobile Device Management Introducing Remote Control, to identify and troubleshoot issues real time over-the-air, for Android devices Introducing Web Content Filter, for managing access to web contents in Android devices.
MDM integrates with Azure AD based services allowing your organization's users to enroll with the same credentials, and also for you to prompt users in your Office or Azure organization to enroll their mobiles. MDM supports applying configurations to managed iOS apps. Android app installation is now fully automated, from adding accounts in Play Store to installing apps in the managed devices.
MDM now supports remote restarting of Windows 10 devices. MDM now supports changing the device name, while handing over a device. Easily deploy Exchange Online configurations settings for all your organization users into secure containers.
App updates has been enhanced to offer the Administrator modify the notifications as well as enable silent updates. Issue in installing remote office agents, when the remote office name contains non-english characters has been fixed.
Issues in specifying the server name in Mail Server has been fixed. Issues with creating scheduled Query reports, has been fixed. Issue in downloading patches when the download URL consists of white spaces, has been fixed. Issue in Patch Scan has been fixed.
Issue in the remote control session being disconnected when agent machine is rebooted or logged off, has been fixed. Issues with scheduled AD domain validation has been fixed.
Minor bug fixes and performance enhancements in group creation and device management.
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